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THE IMPORTANCE OF AFTER-SALES SERVICE IN THE ROOFTOP SOLAR INDUSTRY

Date:23-Oct-2025, Author: Orb Energy

When businesses and homeowners decide to switch to rooftop solar, the conversation often focuses on upfront costs, panel efficiency, and installation quality. Yet, one factor that can make or break the long-term success of a solar investment is often overlooked: after-sales service.

Imagine a small manufacturing business that recently installed rooftop solar to reduce rising electricity costs, but after a while, the system starts to underperform, slowly affecting savings. This is where after-sales service becomes critical. It ensures the system continues to perform efficiently and deliver the expected benefits.

For MSMEs and SMEs, where every unit of electricity matters, consistent power supply, predictable costs, and minimal downtime are essential for smooth operations.

WHY AFTER-SALES SERVICE MATTERS FOR ROOFTOP SOLAR SYSTEMS

Even the best solar panels need regular attention. While dust, debris, or minor technical glitches can affect energy output, other factors can also reduce system performance if left unchecked. Loose electrical connections, inverter faults, shading, panel misalignment, and even pest damage can all impact efficiency. Early detection and timely intervention are crucial to keep your rooftop solar system performing at its peak.

For businesses using solar finance, this becomes even more important. Financing allows adoption with minimal upfront costs, and consistent after-sales support ensures the system continues to deliver projected savings, protecting both energy output and financial plans.

YOUR RELIABLE AFTER-SALES SUPPORT

Rooftop Solar ServiceOrb Energy has set a benchmark in the solar industry for its after-sales support. Their focus goes beyond installation and product quality as they continue to prioritize customer experience long after a system has been installed and commissioned.

In the first year, Orb organizes three free preventative maintenance visits to ensure systems are working optimally. This is truly unique in the Indian solar Industry. During this time, if an issues arises , customer can call the toll-free number (1800 121 2282) or email: customercare@orbenergy.com, and an Orb technician will visit within 48 hours of a complaint. After the first year, a customer can take an AMC for cleaning service as well as preventative maintenance.

Many businesses find it difficult to focus on panel cleaning and maintenance while also focusing on day-to-day operations, and Orb takes that responsibility off their shoulders by offering a range of Annual Maintenance Contract (AMC) options designed to ensure continuous system monitoring, minimal downtime, and optimal performance.

Each AMC plan is tailored to meet the specific needs of our customer, helping businesses get the most out of their rooftop solar investment. Below are the AMC options available from Orb Energy:

  • Cleaning Service: This service can be opted for from the very first year for consistent energy generation. This package includes:
    • Cleaning of solar panels twice a month or 24 visits per year*
  • Preventive maintenance: Designed to keep your solar system in top condition through regular checks and proactive care. This can be availed from the second year and it includes:
    • 3 free preventative maintenance visits in a year **
    • Free call outs for service support
  • Comprehensive maintenance: A complete service package for businesses that want end-to-end peace of mind which includes:
    • 3 free preventative maintenance visits in a year **
    • Free call outs for service support
    • Free replacement of key components such as solar panel, inverter ***

All AMC plans come with daily monitoring of system performance by Orb’s customer care team and free access to the Orb mobile app to track energy output and savings in real time. In addition, dedicated remote engineers track your system’s performance and provide a detailed monthly report, helping you stay informed about your solar plant’s health.

* The frequency of solar panel cleaning can be increased based on site conditions, but this will come at an additional cost.  |  **  During this visit, a complete health check of your rooftop solar system will be carried out by Orb’s qualified technicians. Inclusive of: checking earthing of inverter, checking for loose connections, checking of inverter’s reading and rectification and checking SPD devices, etc.  |  ***   Free replacement of solar panels and inverters that failed for reasons not covered by the product warranty. Solar panel replacement will be provided for free for up to 5% of the system’s total installed solar panels.

THE BUSINESS BENEFITS OF RELIABLE AFTER-SALES SERVICE

Industrial rooftop solar servicing

  • Consistent Energy Output: Regular maintenance prevents performance drops.
  • Maximized Savings: Timely servicing ensures SMEs maximize their month-on-month savings from solar
  • Extended System Lifespan: Proactive care prolongs the life of panels, inverters, and electrical components, protecting your investment.
  • Operational Peace of Mind: Business owners can focus on the important tasks while experts manage technical maintenance.
  • Improved ROI: Avoiding inefficiencies and downtime ensures faster returns on your rooftop solar investment.
  • Enhanced Sustainability Profile: Reliable systems help companies consistently reduce their carbon footprint, strengthening green credentials and brand reputation.
  • Reduced Risk of Major Breakdowns: Minor issues are detected early, preventing expensive system-wide failures.
  • Flexibility for Expansion: Well-maintained systems make it easier to scale up capacity if business needs to grow.

CONCLUSION

Installing the best solar panels is only part of the equation. Long-term system performance, ROI, and customer satisfaction depend on reliable after-sales service. By partnering with Orb Energy, businesses gain access to high-quality rooftop solar, flexible solar finance options, and a dedicated after-sales support system that includes both an after-sales service plan and regular cleaning option, ensuring their investment continues to deliver benefits for years.

For MSMEs, SMEs, and residential customers alike, considering after-sales service alongside cost and panel quality is no longer optional; it’s essential for a successful, sustainable solar journey.

Are you considering solar panels for your business? Orb Energy is here to help. Fill in the form for a free consultation.